Help center
How can we help?
An order, a payment, delivery or a listing — open a ticket, signed in or anonymously, and our team replies straight to your inbox, usually within a few hours.
Most tickets get an email reply back within a few hours.
Every listing is a verified resale priced with nothing hidden.
Confirmed orders deliver a mobile QR pass straight away.
Open a support ticket
Tell us what you need help with and we'll get back to you by email, usually within a few hours.
Have an account? Sign in to keep your tickets together and follow replies.
Frequently asked questions
The questions we field most, answered.
How do I contact The Seat Market support?
Open a support ticket on this page — pick a topic, add a subject and describe your issue. We reply to every ticket by email, usually within a few hours.
Do I need an account to get help?
No. Anyone can open a ticket with just an email address. If you are signed in, your tickets are saved to your account so you can track their status under Account → Support.
Where do I find my World Cup 2026 e-tickets?
Once an order is confirmed, your mobile e-tickets appear under Account → My Tickets, each with a scannable QR entry pass. Nothing is shipped.
How do refunds work?
Tickets are delivered the instant your crypto payment confirms. In the rare case an order can't be filled, you're refunded in full to the refund address saved under Account → Refunds.
I sell tickets — how do I get help with a listing or payout?
Choose the “Selling tickets” topic when you open a ticket. For payouts, make sure a payout address is saved in your seller dashboard so proceeds can be sent.